EPAHUB :: End-Point Assessor in Customer Service Practitioner

Assignment Detail

End-Point Assessor in Customer Service Practitioner

Company : Highfield Assessment
Location : North,Midland,South
Location Postal Code : DN4 5NU
End Date : 30/12/2019

 

Essential Qualifications and Experience: • Have an excellent knowledge and understanding of the Customer Service Practitioner Apprenticeship Standard and assessment plan. • Occupationally competent with at least two years’ experience working in the customer service sector and current hands on experience gained by working in the sector within the last twelve months. • Experience of working with quality assurance processes and complying with regulatory requirements. • Expertise to administer and use the assessment tools required in the assessment plan. Essential Skills and Abilities: • Evidence of regularly updated continuing professional development (CPD) to demonstrate practical experience and up-to-date occupational expertise. This will cover updated knowledge and skills, changes to legislation and consider the latest developments in the sector. • Understanding of regulators’ requirements: Ofqual, SFA, and other relevant industry bodies. • Practice standardised assessment principles as set out by Highfield Assessment. • Competent in carrying out the assessments specified and grading the apprentice in line with the requirements set out in the assessment plan. • Experience of producing clear, accurate and concise written reports that provide assessment decisions, constructive feedback and grading decisions. • IT proficient, including the use of web conferencing software. • Driving licence and access to own vehicle. • Excellent written and verbal communication skills. • Excellent organisational skills, and the ability to effectively prioritise. • Able to work independently, but also lead a team, if required. Desirable: • Flexibility to travel across the UK. • Willingness to agree to overnight stays away from home, if required. • Hold a recognised current workplace assessment qualification. • Hold an IQA assessor award.
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Sectors & Standards

*Assistant buyer / assistant merchandiser
*Bid and proposal co-ordinator
*Business to business sales professional (degree)
*Butcher
*Buying and merchandising assistant
*Customer service practitioner
*Customer service specialist
*Fishmonger
*Funeral team member
*IT technical salesperson
*Junior estate agent
*Retail leadership degree apprenticeship
*Retail manager
*Retail team leader
*Retailer
*Sales executive
*Trade supplier
*Travel consultant